Camping de L'arquet – Côte bleue ****

General Terms and Conditions of Sale 2017

 

  1. PREFACE

Our 2017 brochure and our websites www.larquet.fr et www.chaletsdelamer.fr allow bookings for stays at our l’Arquet-Côte Bleue campground and L’hippocampe-Les Chalets de la Mer vacation park.

The act of booking your stay implies full acceptance of our general booking terms and conditions as well as our site rules.

  1. DESCRIPTION OF SERVICES

CAMPSITE

This is where you will be pitching your tent or parking your trailer or mobile home/RV. You can access your plot from 1 p.m. You must leave it by 12 noon.
Your stay is calculated based on a standard rate which includes your plot, for 1 or 2 people depending on the rate paid, installation of your trailer or mobile home, parking for your car on the site or in the parking lot and access to reception services, entertainment and sanitary facilities. Additional fees for an extra person, adult or child, additional car, additional tent, electricity, etc., are not included in the standard rate and will be added on top.
Before July 1 and after August 27, all children under 7 years stay for free. However, they are still counted in the total number of people allowed according to the stated occupancy of your accommodations or campsite.

RENTAL ACCOMMODATIONS

Rental accommodations must be booked from Saturday to Saturday, or Sunday to Sunday, or Wednesday to Saturday, or Saturday to Wednesday, from 4 p.m. (check-in time) to 10 a.m. (check-out time) on the day of departure, during the period from July 1 through August 27. Outside the period from July 1 to August 27, stays can be booked per night with a minimum of 2 nights.

Our prices include all guests (according to the stated capacity of your accommodations), water, gas, electricity, 1 vehicle (per plot) and access to reception services, entertainment and sanitary blocks. Our accommodations units are fully furnished. Covers or quilts are provided for each bed within the accommodations made available for rent. Your accommodations must be left tidy when you leave. (see: Deposit Guarantee). Any person occupying rental accommodations or residing within the said accommodations in excess of its booked capacity will incur an additional fee, subject to authorization by the site manager.

A detailed description of the living space within each accommodations type is available on our websites www.larquet.fr et www.chaletsdelamer.fr. You will however notice some slight differences in the internal organization and fittings for the same accommodations type. In any case, your comfort is assured and the stated capacity is guaranteed. Any requests for a particular location or precise chalet configuration can only be granted according to availability upon arrival on our site.

SUPPLEMENTARY FEES

Whichever package you choose, whether a basic plot or rental accommodations, supplementary fees will be charged for additional vehicles (car, trailer, motorbike, boat, etc.) where authorized, and for additional tents, pets, visitors, etc. All our supplementary fees are published on our websites www.larquet.fr et www.chaletsdelamer.fr as well as at the entrance to each of our sites. Our prices include all taxes except the overnight levy (except listed prices for certain sites mentioned in the price list). The levy shall be payable upon arrival at the site.

  1. PRICES AND PRICE REVIEWS

Prices for services listed on all our publications have been based on prevailing economic conditions at the time of publication and, more specifically, based on the rate of sales tax applicable at that time. MARTEGAOU shall automatically notify of any modification to the rate of sales tax which applies to the prices listed on all our publications at the time of billing. Similarly, any modification to or levying of new taxes (legal or statutory) which apply to listed prices shall automatically be notified at the time of billing. Any such changes shall be applied and no correspondence shall be entered into. Promotional offers are never retrospective nor may they be combined with any other such offer. Promotions aimed at children are only applicable to children under 7 years. You are also reminded that, according to article L.121-21-8 clause 12 of the Consumer Code, your right to cancellation normally provided by article L.121-21 of the Consumer Code does not apply to accommodations or leisure services.

  1. PAYING FOR YOUR STAY

ACCEPTED PAYMENT METHODS

To pay a deposit or settle your balance, you can use any of the following payment methods: bank check, French postal order, “chèque vacances”, credit card, bank transfer or cash (only on site).

PAYMENT TERMS

Any firm reservation by a customer must be made in writing or via our website with acceptance of our General Terms and Conditions of Sale, and accompanied by payment of a deposit equal to 25% of the total rental price plus €25 administration fee. Any such reservation only becomes binding when the customer has received a reservation confirmation issued by MARTEGAOU.

The balance of the rental fee is payable at the latest 30 days before the start of your vacation. If the balance of the rental fee is not forthcoming within the aforementioned time limit, the reservation shall be considered canceled and our cancellation terms and conditions described below shall apply.
LAST-MINUTE  RESERVATIONS

Any reservation placed less than 30 days before the day of departure shall be paid in full by credit card or bank transfer. Proof of payment shall be required by mail or email within 48 hours.

  1. CHANGES TO YOUR STAY

You are allowed to make changes within the same season to the dates, location or package of your stay at our two vacation sites one time only (within the limit of availability and without incurring additional fees).

These changes must be notified in writing:

  • By mail to the following address:
    • For the campground: l’Arquet-Côte Bleue – Chemin de la Batterie – LA COURONNE – 13500 MARTIGUES, FRANCE
    • For the vacation park: L’hippocampe-Les Chalets de la Mer – Route de la Tramontane CARRO – 13500 MARTIGUES, FRANCE

 

OR

 

  • By email to the following address:
    • For the campground l’Arquet-Côte Bleue : contact@larquet.fr
    • For the vacation park L’hippocampe-Les Chalets de la Mer : contact@chaletsdelamer.fr

Any sums already paid on account shall be transferred to your new reservation. Any further changes to be made beyond the initial request shall incur a charge of €25 each for additional administration fees.

  1. DELAYED ARRIVAL, EARLY DEPARTURE

In the event of a delayed arrival or early departure in relation to the dates stated on your reservation, the entire rental fee shall still be payable. No reimbursement will be granted for any part of a stay not completed owing to late arrival or early departure.

  1. CANCELLATION POLICY

FAILURE TO ARRIVE AT THE VACATION PARK

In the event of failure to arrive at the vacation park within 48 hours of the official start of your stay and without notification of arrival or justification of absence, we shall re-allocate your plot or accommodations to others. We shall retain your deposit in accordance with our cancellation policy.

CANCELLATION

No cancellation insurance is included with your reservation.

CONSIDER TAKING OUT PERSONAL CANCELLATION INSURANCE.

 

Cancellation by the customer:

For cancellation of rental accommodations:

  • more than one (1) month before the date of arrival:

– 50% of the deposit + administration fee shall be payable.

  • less than one (1) month before the date of arrival:

100% du montant du séjour sera dû. Les frais d’annulation peuvent être couverts par une assurance annulation personnelle. Aucun remboursement ne sera effectué.

Pour l’annulation d’un emplacement nu:

  • plus de 1 (un) mois avant la date de début de séjour :

– les frais de dossiers seront dus ; l’acompte sera intégralement remboursé.

  • moins de 1 (un) mois avant la date de début de séjour :

100% of the rental price shall be payable. Cancellation fees can be covered by personal cancellation insurance. No reimbursement shall be made.

Method :

For cancellation of a basic plot:

  • By recorded mail with POD to the following address:
    • For the campground: l’Arquet-Côte Bleue – Chemin de la Batterie – LA COURONNE – 13500 MARTIGUES, FRANCE
    • For the vacation park: L’hippocampe-Les Chalets de la Mer – Route de la Tramontane CARRO – 13500 MARTIGUES, FRANCE

 

OR

 

  • By email to the following address:
    • For the campground l’Arquet-Côte Bleue contact@larquet.fr
    • For the vacation park L’hippocampe-Les Chalets de la Mer: contact@chaletsdelamer.fr

Cancellation shall not take effect until the date of receipt of the recorded mail with POD or email.

Cancellation by MARTEGAOU :

Before departure

If a reservation has to be canceled by the site operator, and where that reservation is completed and/or confirmed, for reasons of “force majeure”, weather, events leading to partial or complete destruction of the site, full or partial closure for administrative reasons, late-running maintenance works due to bad weather or other, malfunction of equipment needed to operate the site, risks to safety, external factors or if the site is declared unfit to be opened by the site management, the customer shall be informed by recorded mail or email if available and then fully reimbursed for any sums paid. Any such cancellation shall not however lead to payment of damages or other costs.

Where possible and within the limit of availability of accommodations, season, products and destinations available on our site, we shall offer the customer alternative solutions if they so choose.

If a proposal by our company of an alternative solution within the range of products and destinations offered on our site is accepted by the customer, any difference in price between what has already been paid and the price of the alternative proposal shall be reimbursed if lower, or charged by our company if higher.

All other fees are excluded and any request for reimbursement or payment in this respect shall be waived.

During your stay

If a stay is cut short by the site operator for reasons of “force majeure”, weather, storms, complete or partial closure for administrative reasons, malfunction of equipment needed to operate the site, risks to safety, external factors, etc., the site management shall deliver a written statement into the hands of the customer declaring the premature end of their stay. The customer shall be reimbursed on a pro-rata basis for the amount of the stay not fulfilled.

Where possible and within the limit of availability of accommodations, season, products and destinations available on our site, we shall offer the customer alternative solutions if they so choose. If a proposal by our company of an alternative solution within the range of products and destinations offered on our site is accepted by the customer, any difference in price between what has already been paid and the price of the alternative proposal shall be reimbursed if lower, or charged by our company if higher.

All other fees are excluded and any request for reimbursement or payment in this respect shall be waived.

  1. Deposit Guarantee

For rental accommodations, a deposit guarantee of €370 (€300 for any damage + €70 for cleaning) shall be required at check-in and shall be returned to you at the end of your stay or at the latest within one week from your departure, by mail. A deposit of €30 for the keycard which opens the entry barrier must also be paid. These deposits can be paid either by check (in three separate checks: one for €300, one for €70 and another for €30), or €400 in cash or by taking an imprint of your credit card. The payment method for the deposit shall be indicated in your customer account.

This sum shall be retained either partially or in full by MARTEGAOU in compensation for damage caused to accommodations or its contents and/or site equipment and discovered during the joint site survey before departure. Also, if any covers or quilts provided with the accommodations are not returned or are damaged, all or part of the deposit may be retained. MARTEGAOU shall also deduct the sum of €70 to cover the cost of cleaning if, during the joint site survey before departure, the accommodations is judged not to have been left in a suitable state at the end of the stay. If the departure survey results show that the accommodations remains in the same condition as on arrival, the customer’s deposit checks shall be returned by mail to them no later than one week after departure. For payments by credit card, any record of the card number shall be destroyed and any cash payments shall be returned before departure.

  1. LIABILITY OF MARTEGAOU

MARTEGAOU shall not be held liable for incorrect information communicated by a third party relating to anything mentioned in any of our marketing publications or media (e.g., catalog, website) used by MARTEGAOU.

All photographs and text used on any of our marketing publications or media are non-binding. They are merely for illustrative purposes and are subject to change without notice. MARTEGAOU shall not be held liable for changes to dates, times or itineraries, for deletion or modification of part of a program caused by external factors such as sudden labor disputes/strikes, technical issues, bad weather, epidemics, flight changes or any other case of “force majeure”, or from suppliers not qualified to provide contracted services or breach of contract attributable to a subcontractor.

Generally speaking, any activity whether paid for or free-of-charge listed in any of our marketing publications or media can, in certain circumstances outside the control of MARTEGAOU and/or linked to a case of “force majeure”, be changed or canceled upon arrival at our site. For particular reasons linked to the season, number of guests or decisions made by teams actually on site, there may be insufficient equipment available at the site or some activities may be suspended. MARTEGAOU shall not be held liable in this type of situation, nor shall it constitute a reason for cancellation of a stay.

Any facilities which are still under construction are included for information only on all of our marketing publications or media. If for reasons beyond the control of MARTEGAOU and/or linked to a case of “force majeure”, any such facilities cannot be made ready in time for the planned season, MARTEGAOU shall in no way be held to account.

MARTEGAOU undertakes to inform customers in real time about available facilities via the websites www.larquet.fr et www.chaletsdelamer.fr.

MARTEGAOU shall in no way be held liable in the event of an incident which occurs as a result of accessing services purchased on site by the customer directly from an external provider or resulting from the customer’s own initiative.

  1. INSURANCE

During their stay, guests are covered by MARTEGAOU’s public liability insurance against personal injury or damage to belongings where the company is considered liable.

MARTEGAOU cannot in any way be held liable for theft of or damage to guests’ personal belongings. You are also reminded that parking lots are not supervised and parking is entirely at the owner’s risk

Upon arrival at the campground, campers and caravaners are required to prove they are in possession of valid insurance for their caravan, mobile home, tent and/or other equipment, covering them in particular against public liability. MARTEGAOU’s public liability insurance does not cover theft of or damage to tents or caravans and their contents.

  1. STAYS BY GROUPS OF MINORS

Minors not accompanied by their parents or a legal guardian are not allowed at our sites. Stays involving groups of minors must be conducted in accordance with French law relating to the supervision of such groups. Any organization in charge of said supervision must have been granted a government license appropriate to their activities (proof required), whether this be a Youth & Sports or simple Sports license, a National Education Dept. license, or a Social and Family Tourism license.

Organizers of said groups must provide proof of their qualifications (copy of BAFA or other certificate permitting the supervision of groups of young people). Please check with each site before making a reservation.

If conditions relating to the supervision of groups of minors are not respected or if the required declarations to which the organizers are subject are not received in time, MARTEGAOU reserves the right to cancel or suspend the booking of any group of minors.

  1. PETS :

With the exception of dogs belonging to categories 1 and 2 (according to article L211-12 of the Rural and Maritime Fisheries Code) which will be automatically refused entry, each site reserves the right to authorize (upon payment of a fee) or refuse access to the site to all or only certain animals.

We recommend confirming this when making your booking. Only one animal per booking shall be allowed entry except where an explicit request has been made to the site concerned.

Dogs must be kept on a leash within the park’s boundaries. Please ensure site hygiene and environmental rules are respected. Each animal’s health record must be shown upon arrival at the site; rabies vaccination and tattoo certificates are mandatory.

 

  1. CHANGES TO GENERAL TERMS AND CONDITIONS OF SALE

MARTEGAOU reserves the right to change these general terms and conditions of sale. The applicable general terms and conditions of sale are those in force at the time of booking. Please take a moment to read our general terms and conditions of sale available on our websites www.larquet.fr and www.chaletsdelamer.fr.

  1. COMPLAINTS

Any complaints following a stay at one of our sites should be made in writing and sent by recorded mail with POD to the following address:

  • For the campground: l’Arquet-Côte Bleue – Chemin de la Batterie – LA COURONNE – 13500 MARTIGUES, FRANCE
  • For the vacation park: L’hippocampe-Les Chalets de la Mer – Route de la Tramontane CARRO – 13500 MARTIGUES, FRANCE

(General Terms and Conditions of Sale current as of 01/01/2017)